Lexus Top For Customer Satisfaction

June 9th, 2010 posted by Berkshire admin
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For the tenth year in a row carmaker Lexus has come top in the J.D. Power and Associates/What Car? 2010 UK Vehicle Ownership Satisfaction Study thanks to “continuous and unsurpassed levels of service and satisfaction.” The company has sped past its more competitive rivals once again despite some fierce competition.  Lexus’ customer satisfaction score was a huge 846 on a 1000-point scale, scoring highly in areas like vehicle quality and reliability, vehicle appeal and service satisfaction. The UK Vehicle Ownership Satisfaction Study is based on the evaluations of more than 17,000 online interviews from UK car owners after an average of two years of ownership.